- What are your shipping and handling methods?
- Do you ship internationally?
- Why did multiple orders I placed arrive in one box?
What are your shipping and handling methods?
For U.S. orders, packages are shipped via FedEx, UPS, and USPS. For Canadian orders, packages are shipped via USPS Priority Mail International, UPS Standard and/or UPS Worldwide Expedited. For all other countries, packages are shipped via USPS Priority Mail International and UPS Worldwide Expedited. Most packages are shipped from our fulfillment center in Hawthorne, California, with the exception of a few packages shipping from our warehouse in Honolulu, Hawaii. We do not use any Saturday/Sunday service options so business days are considered Mondays - Fridays, excluding holidays. At this time we do not ship to Military Bases (APO, FPO, ETC.).
Do you ship internationally?
Yes! We currently ship USPS Worldwide (Global Priority Mail or Global Express Mail depending on weight), UPS Standard (Ground) and/or UPS Worldwide Expedited to Canada; USPS Worldwide or UPS to Puerto Rico; and USPS Worldwide and/or UPS Worldwide Expedited to Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Finland; Fiji; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Peru; Papua New Guinea; Philippines; Poland; Portugal; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; Trinidad and Tobago; United Arab Emirates; United Kingdom; US Minor Outlying Islands; Venezuela; and Virgin Islands (U.S.). Shipping and handling is based on your total weight of your order, and is calculated at the checkout screen for your review before submitting your order. Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for International Orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you. Please note if you order multiple items with different shipping dates, we wait until all items are in stock before shipping. However we do not set aside your order in these instances and therefore, some items may sell out prior to your order shipping. If you do not want to take this risk, then we suggest placing orders based on what is in stock.
Why did multiple orders I placed arrive in one box?
We have no control over when products arrive in our warehouse. Sometimes orders you placed separately may end up arriving at our warehouse at the same time for whatever reason. Our system consolidates orders based on shipping information to avoid the possibility of lost packages on multiple orders. If this happens to you please let us know and we will refund you for the difference in shipping charges.